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30-Day Return Policy



Extended Holiday Return Policy
To ensure your recipient will love your jewelry selection, items shipped from Sarraf.com between November 4th. and December 14th are eligible for our extended return policy and can be returned to Sarraf.com through January 14, 2014. Our extended return policy applies to items in original condition; the same as our normal 30-day return policy.

Accepting Returns

If for any reason you are not satisfied, you can return any item in its original condition for a refund or an exchange.  Engraving and shipping Charges are non refundable. If you have any questions about our return procedure, please don't hesitate to contact us.

Any  improperly packaged, or non-insured packages will be returned to sender. Items that show signs of wear or have been resized (by a jeweler other than Sarraf Jewelry Inc.), altered, special ordered items or damaged in any way can not be accepted for return.

 


Returning Your Order

To return a jewelry item to Sarraf Jewelry Inc., follow our three step process:

  1. Place all the original packaging in the box, including the appraisal if a Diamond. If an Exchange an instructions for exchange. You do not need a return authorization number. For security reasons, do not write Jewelry anywhere on the outside of the box.

     

  2. On your invoice, if the price of the item you're returning is listed as:
     
    • Less than $500: You can ship it via any carrier. Be sure to ship your item fully insured, and request a return receipt for confirmation that your shipment has reached its destination.*
    • More than $500: Ship your package via US Postal Service Registered Mail™ or UPS® insured for the total value of the contents, and request a return receipt for confirmation that your shipment has reached Sarraf Jewelry Inc..* (FedEx®  will not insure merchandise over $500.)

     

  3. ship your returns to the following address:

    Sarraf Inc.
    Attn: Returns
    650 S. Hill St., # 728
    Los Angeles, CA 90014

    And Exchange

    Sarraf Inc.
    Attn: Exchange

    650 S. Hill St., # 728
    Los Angeles, CA 90014

     

Once your return is received, it will be reviewed by our Quality Assurance department. You will receive credit back to the same credit card which was charged to or exchange within seven business days.

* Sarraf Jewelry Inc. will not be responsible for loss or damage of return shipments.