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30-Day Return Policy

Extended Holiday Return Policy
To ensure your recipient will love your jewelry selection, items shipped from Sarraf.com between October 28th. and December 14th are eligible for our extended return policy and can be returned to Sarraf.com through January 14, 2015. Our extended return policy applies to items in original condition; the same as our normal 30-day return policy.
Accepting Returns
If for any reason you are not satisfied, you can return any item in its original condition for a refund or an exchange.  Engraving and shipping Charges are nonrefundable. If you have any questions about our return procedure, please don't hesitate to contact us.
Any  improperly packaged, or non-insured packages will be returned to sender. Items that show signs of wear or have been resized (by a jeweler other than Sarraf Jewelry Inc.), altered, special ordered items or damaged in any way cannot be accepted for return.
Can I return or resize an engraved ring?
Any ring where personal engraving was added may be returned, exchanged or resized where possible (with the exception of special orders), however the $25.00 engraving fee is non-refundable


Returning Your Order

To return a jewelry item to Sarraf Jewelry Inc., follow our steps below:

Return or Exchanging of an item which is within the 30 days of receipt

Returning or Exchanging an item still in the same condition as shipped to you
    Returning
  • You do not need a return authorization. Make a copy of original Invoice or Email order conformation. Package Your Return. We recommend you use the original shipping box, including all original packaging and packing boxes and material. Furthermore include If your item was delivered with a diamond appraisal certificate Place all the original packaging in the box.
  • You can ship your item via FedEx, UPS or US Post office. We recommend using FedEx or UPS. Regardless of the courier you use you need to make sure the package is signature required and insured.
  • We recommend that you securely package your items in original packing materials, fully insured. We are not responsible for lost or stolen articles.
  • For security reasons, do not write Jewelry anywhere on the outside of the box and send your return to.
  • Sarraf Inc.
    Attn: Returns
    650 S. Hill St., # 728
    Los Angeles, CA 90014
    Exchanging
  • You do not need a Exchange authorization. Make a copy of original Invoice or Email order conformation. Package Your Return. We recommend you use the original shipping box, including all original packaging and packing boxes and material. Furthermore include If your item was delivered with a diamond appraisal certificate Place all the original packaging in the box.
  • Include a note with your instructions for the exchange. If you are changing to a new item please include the stock number of the new item.
  • You can ship your item via FedEx, UPS or US Post office. We recommend using FedEx or UPS. Regardless of the courier you use you need to make sure the package is signature required and insured for the full amount the item(s) being returned.
  • We recommend that you securely package your items in original packing materials, fully insured. We are not responsible for lost or stolen articles.
  • For security reasons, do not write Jewelry anywhere on the outside of the box and send your return to.
  • Sarraf Inc.
    Attn: Exchange
    650 S. Hill St., # 728
    Los Angeles, CA 90014
Items that are damaged or are used do not qualify for return policy

Return or Exchanging an item which is over the 30 days of receipt

Orders which are over 30 days of receipt do not qualify for return policy.

 

Once your return is received, it will be reviewed by our Quality Assurance department. You will receive credit back to the same credit card which was charged to or exchange within seven business days.

* Sarraf Jewelry Inc. will not be responsible for loss or damage of return shipments.